FAQ Help Center
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Order Questions
Enjoy Free Shipping on Every Order! Tracked Packets for USA, Regular Mail for Canada. Need a rush order? Email us before placing your order, and we’ll provide options for expedited shipping (additional charges may apply).
Returns are not accepted as each necklace is made to order. However, if there’s an issue with your order, please email us for assistance.
While we happily offer free shipping, we kindly request that customers handle any return shipping costs.
After placing an order, production typically takes up to 3 days. Once shipped, delivery can be expected within 1-2 weeks.
If you’ve entered the wrong address, please contact us immediately. We’ll try to update it but once the package is shipped, we can’t change it. If the package returns due to an error, you’ll need to cover the return shipping costs.
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Other Questions
Yes, we periodically offer sales on our website. To stay informed about these promotions, we recommend joining our VIP newsletter or following our social media channels!
At the moment, we do not, but we can always make an exception. Please email us to inquire about shipping to your location and to receive a quote for international shipping fees.
You can stay updated on all our future sales by joining our VIP newsletter. Once you’re signed up, you’ll receive notifications about all our upcoming promotions!
Yes! We gladly accept custom orders for necklaces, excluding trademarked images. Please email us for further details.